WECARE Insurance Broker

Privacy Policy

Last updated: January 1, 2026

WECARE Insurance Broker ("WECARE," "we," "us") is committed to protecting your privacy. This policy explains how we collect, use, share, and protect your personal information when you use our website and services.

1. Information We Collect

We collect information you provide directly when using our services, including: • Personal identification: Name, email address, phone number, date of birth • Insurance details: Health history, vehicle information, travel plans, business details • Account data: Login credentials, communication preferences • Usage data: Pages visited, features used, device information, IP address We collect this information when you request a quote, create an account, contact us, or use our platform.

2. How We Use Your Information

Your information is used to: • Process insurance quotation requests and policy applications • Communicate with you about your quotes, policies, and account • Match you with appropriate insurance products from our partner insurers • Comply with legal and regulatory requirements in Cambodia and applicable jurisdictions • Improve our services, website functionality, and user experience • Send relevant insurance updates and renewal reminders (with your consent)

3. Information Sharing

We share your information only in the following circumstances: • Insurance Partners: With insurers and underwriters to process your quotations and policies • Service Providers: With trusted vendors who help us operate (hosting, analytics, email delivery) • Legal Compliance: When required by law, regulation, or legal process • Business Transfers: In the event of a merger, acquisition, or sale of assets We never sell your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your data: • SSL/TLS encryption for all data transmission • Encrypted storage of sensitive personal and financial information • Regular security audits and vulnerability assessments • Access controls limiting employee access to personal data • Secure data centers with physical and digital safeguards

5. Your Rights

You have the right to: • Access: Request a copy of the personal data we hold about you • Correction: Request correction of inaccurate or incomplete data • Deletion: Request deletion of your personal data (subject to legal retention requirements) • Portability: Receive your data in a structured, machine-readable format • Opt-out: Unsubscribe from marketing communications at any time • Withdraw Consent: Where processing is based on consent, withdraw it at any time

6. Cookies & Tracking

Our website uses cookies and similar technologies for: • Essential website functionality and security • Remembering your preferences and login status • Analyzing website usage to improve our services • Personalizing your experience You can control cookie settings through your browser preferences.

7. Data Retention

We retain your personal data for as long as necessary to: • Fulfill the purposes described in this policy • Comply with legal and regulatory obligations (typically 5-7 years for insurance records) • Resolve disputes and enforce our agreements Inactive account data is securely archived after 24 months of inactivity.

8. Contact Us

For privacy-related questions or to exercise your rights, contact our Data Protection Officer: • Email: privacy@wecareinsurance.asia • Phone: +855 766 900 800 • Address: WECARE Insurance Broker, Aquation Office Park (Diamond Island), 540 Koh Pich St, Phnom Penh 120101, Cambodia We aim to respond to all privacy requests within 30 business days.